The SLA is not applicable to unrelated third parties or third parties lacking privity of contract with Future Hosting. The uptime guarantees and the resulting SLA credits are applied in monthly terms unless specified otherwise. All SLA guarantees and information listed below are made in good faith and are subject to standard contract remedies. Customer must include service type, IP Address, contact information, and full description of the service interruption including logs, if applicable. The SLA claim will be researched by the appropriate Future Hosting department manager and any credit issued will be issued to accounting and the ticket will be updated. SLA credits are issued as service credits on future billing cycles. SLA credits shall not be bartered or traded with other Future Hosting customers. Customer acknowledges that the maximum amount of SLA credit that may be used for any particular month cannot exceed fifty percent of the total monthly service fee amount for such month. False or repetitive claims are also a violation of the TOS and may be subject to service suspension.
Products and Services
Types of Support
GigeNET offers comprehensive Service Level Agreements on all of our products, designed to clearly identify what you can and should expect from any hosting company. Start Live Chat. Goal: GigeNET is a managed services provider. Our goal is to provide fast, comprehensive troubleshooting and resolution for any issues that you have with your server s. Our engineers have extensive training and hands-on experience with a wide range of hardware, operating systems, and server software applications. These items are listed below. Software: Considering the number of available software applications on the internet today, it is simply not possible to be able to know them all. Other Issues: GigeNET also provides support for DNS, server migrations, security audits, load balancing, and all add-on services, which are available for purchase. Non-Covered Issues: GigeNET will not provide technical support or troubleshooting for any custom software applications.
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Community & Tools
This guarantee covers everything from the outbound network port of your server, to the outbound port of the datacenter border routers and includes all network hardware managed by us, including the switches, routers, and power systems associated with providing network services to your server. All of our servers are monitored every minute of every day. If we detect a hardware failure with a Pair Networks dedicated server, including hard drives, we will repair or replace the server within 60 minutes. All of our datacenters feature fully redundant power and climate control systems. Additionally, every server we deploy features multiple, hot-swappable, fully-redundant power supplies. E-mail sent to urgent pair. In order to receive your SLA credit you must contact the Pair Networks billing department — billing pair. We will then investigate and confirm the issue. Any downtime associated with requested upgrades, customer errors or misconfigurations, emergency software patches or scheduled upgrades or outages, will not count toward an SLA credit.
In the event of a conflict between the terms of this SLA and the Terms of Service the " Terms of Service " , the terms and conditions of this SLA apply, but only to the extent of such conflict. Capitalized terms used herein but not defined herein shall have the meanings set forth in the Terms of Service. OVHcloud will use commercially reasonable efforts to ensure that each class of OVHcloud Service identified below is " Available " during a given calendar month equal to the " Monthly Availability Commitment " for such OVHcloud Service as set forth in the table below.